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AANTIK Warranty Policy

Last Updated: 18 August 2026

AANTIK is committed to supplying genuine products and providing reliable after-sales support. Warranty coverage depends on the manufacturer's warranty terms applicable to each product.

1. Manufacturer Warranty

Products carrying a manufacturer warranty are covered according to the respective manufacturer's warranty policy.

Examples may include products from HP, Dell, Lenovo, Epson, Canon, CP Plus, Hikvision, WD, Seagate, TP-Link and other brands.

The warranty period may vary by product and model.

Customers should check the product warranty details before placing an order.

2. AANTIK's Role

Where applicable, AANTIK will assist customers with:

• Warranty claim coordination

• Manufacturer/service-centre communication

• Initial troubleshooting

• Service request coordination

Final warranty approval, replacement or repair is subject to the manufacturer's warranty terms.

3. Physical Damage

Warranty generally does not cover damage caused by:

• Physical damage

• Liquid/water damage

• Burn marks

• Power surge or electrical damage

• Improper installation

• Mishandling

• Unauthorized repair or modification

• Damage caused by accidents or misuse

4. CCTV Installation Warranty

Product warranty and installation/service warranty are separate.

Manufacturer warranty covers the product according to the manufacturer's terms.

AANTIK installation/service warranty, where specifically mentioned in the quotation or invoice, applies only to the installation/service work provided by AANTIK.

5. Computer & Laptop Warranty

Warranty coverage for desktops, laptops, monitors, printers and components is subject to the manufacturer's warranty.

Customers may be required to provide:

• Invoice

• Serial number

• Product details

• Warranty information

6. Printer Warranty

Printer warranty is subject to the manufacturer's terms.

Consumables such as:

• Ink

• Toner

• Cartridge

• Print head

may have separate warranty conditions or may be excluded from standard warranty coverage.

7. Accessories

Warranty for accessories such as:

• Keyboard

• Mouse

• Cables

• Adapters

• Pendrives

• Certain low-value accessories

depends on the manufacturer's warranty terms. Some products may carry limited or no warranty.

8. Warranty Claim Process

To request warranty assistance:

Step 1: Contact AANTIK.

Step 2: Provide your invoice/order number and product serial number.

Step 3: Explain the issue and provide photos/videos if requested.

Step 4: AANTIK will advise the applicable troubleshooting or warranty process.

Step 5: Where required, the product will be referred to the authorized manufacturer/service centre.

9. Warranty Turnaround Time

Warranty resolution time depends on the manufacturer, service centre, availability of spare parts and nature of the issue.

AANTIK cannot guarantee a specific repair or replacement timeline unless specifically confirmed in writing.

10. Replacement

Replacement is not automatically guaranteed for every warranty claim.

Replacement, repair or refund will be handled according to the applicable manufacturer's policy and the terms applicable to the purchase.

11. Warranty Void Conditions

Warranty may become invalid if the product has been:

• Opened or repaired by an unauthorized person

• Modified

• Used contrary to manufacturer instructions

• Damaged due to incorrect electrical connection

• Tampered with or has missing serial/identification labels

12. Important for Installation Products

For CCTV, networking and other installed products, customers should ensure suitable:

• Power supply

• Earthing

• Surge protection

• Network infrastructure

• Environmental conditions

Damage resulting from unsuitable infrastructure or external factors may not be covered.

13. Proof of Purchase

A valid AANTIK invoice may be required for warranty assistance.

Customers should retain their invoice safely for future service or warranty requirements.

14. Policy Changes

AANTIK reserves the right to update this Warranty Policy when required. The policy applicable to an order will be subject to the terms communicated at the time of purchase.

Contact AANTIK

AANTIK Security Solutions & Service Pvt. Ltd.

📞 9332752449 / 9332752450

📍 Pandaveswar, West Bengal

For warranty/service assistance, please contact our support team before sending or opening any product.